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Department: Emergency Department

A Life-Changing Career


Responsibilities: The Care Team Assistant (CTA) provides organizational, receptionist, and clerical support to outpatient care units and the health care team. The CTA communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. The CTA functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The CTA carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. The CTA supports the healthcare team by anticipating and responding to team requests and patient needs. Initiates a quick registration process for ED patients, facilitates patient admissions, responsible for the tracking and movement of patients through the ED, enters admission orders into the electronic medical record and accurately enters patient admissions/discharges in the electronic environment, and coordinates patient follow-up appointments by either using the MSS scheduling system/calling the specific area or obtains proper contact information for patients. (001195).

Qualifications: High school diploma or equivalent required. Successful completion of college or vocational school Health Unit Coordinator Program, Medical Assistant, or comparable experience required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required.

Additional Qualifications: Excellent written and oral communication skills, mature judgment, and strong interpersonal skills for interactions with patients, nursing, physicians, and external calls/requests is needed. Requires the ability to assertively pursue information and to function independently. Requires the ability to handle multiple demands at short notice in a highly stressful area. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours, including days, evenings, nights, weekends and holidays.

Benefit Eligible: Yes
Exemption Status: Non-exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.03 per hour.
Hours/Pay Period: 48
Schedule Details: 11:15am-11:45pm and 7:00pm-7:30am shift during the week
Weekend Schedule: 7:00pm-7:00am on "B" weekend

Recruiter: Kevin Ryan

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 “Best Companies to Work For”.

Site Description: Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Office/Secretarial/Clerical Support, Support Services
Job Posting Number: 66030BR